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March 20, 2020
The home buying journey is typically a personal, memorable and exciting one – and while the current situation regarding COVID-19 (coronavirus) is disrupting everyone’s daily lives, Neal Signature Homes remains committed to building the American Dream of homeownership. However, with the current circumstances in mind, we want to update you on how Neal Signature Homes is addressing concerns stemming from this and assure you that we have the health and safety of our customers (you), as well as that of our team members, trade partners and vendors, as a top priority.
Our model homes and sales centers are maintained to the highest standards, and we are taking heightened precautions to increase the frequency of our cleanings, as well as focusing on doorknobs, handles, light switches and countertops. Additionally, our on-site sales professionals are instructed to wipe down those same surfaces multiple times daily.
Unlike other highly-affected businesses (i.e. retail, hospitality, entertainment), which see high traffic, tight spaces, hand-to-surface contact and lots of human interaction, our sales centers are normally quiet and provide sufficient space for people to practice effective social distancing. For this reason, maintaining a sales presence for your home buying journey, for as long as we safely can, is our commitment to you.
If you plan on visiting us, we kindly ask that if you or those close to you have recently traveled to a destination which the CDC has listed as Level 2 or 3, been on a cruise ship, or have experienced any flu-like symptoms, please wait two or more weeks before you visit one of our sales centers.
Furthermore, we ask that during your visit to one of our sales centers, you observe social distancing practices and also avoid touching things such as surfaces and artifacts within our homes. To keep the experience even healthier, when you do come to see us, we will gladly greet you with a smile rather than our preferred handshake.
In addition to our sales offices being open, we continue to offer resources both over the phone and online. Our Online Sales Consultants are ready to answer any questions you may have about our communities and homes, on the phone. From there, they will be able to set up appointments for private tours of our homes and communities with our sales professionals. Should you prefer to get a virtual (live) tour of our homes and/or community via Facetime or WhatsApp, we are happy to accommodate those wishes. We will continue to add information, photos and virtual tours to our community webpages to help you with your home search.
We continue to closely monitor this fluid situation and act in accordance with the World Health Organization (WHO) and Center for Disease Control’s (CDC) recommendations to help slow the spread of the virus. For that, we are applying social distancing measures, as well as personal hygiene (i.e. proper handwashing, wiping surfaces after use, hand sanitizer use), as prescribed. Further, we have instructed any employee who feels any kind of sickness and/or is (has been) exposed to any known sickness, to visit their healthcare provider and stay home until they are fully cleared to come back.
We look forward to serving you throughout your home buying journey and hope that you and your loved ones are healthy and safe.